A while back, I was tasked with reducing the monthly costs incurred by cell phones used by our remote and mobile sales force. We have about one hundred cell phone users and they are all on our corporate cellular plan. The way it works is, they each have custom plan levels as far as additional services go, and as a standard they have the largest amount of minutes that the cellular provider offers for an individual plan. Being that their phones are their lifeblood, I found it hard to conceive how I would go about changing the services provided to them for fear it would affect their ability to communicate with their customers.

I began running a cell phone audit to see what exactly was happening with their phone use. They all use data extensively, primarily for use with the email push service we have that automatically forwards company mail messages to their smart phones. Each mail message is small, but according to the cell phone audit, because of the frequency they actually rack up quite a few megabytes of data each week. The cell phone audit did reveal some interesting facts, such as excessive use while the sales reps should be at their home office. As a result of the cell phone audit, we have asked that the reps try to use their home phone service as much as possible when it is nearby and available.

We also notice on the cell phone audit that some were going over their allotted texts for each month. In those cases, if we find business justification, we will increase them to unlimited texting plans. While this will cost more for the base account, the reduction of overages will ultimately save us money. Running a cell phone audit on phone use will definitely allow us to refine phone use and ultimately save a few dollars.

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